FAQ

Frequently Asked Questions (FAQ)

1. What materials do you use in your jewellery?

We use high-quality materials including [sterling silver, 14K/18K gold, gold vermeil, stainless steel, natural gemstones, and ethically sourced diamonds]. Each product listing includes detailed material information.

2. Is your jewellery hypoallergenic?

Yes, most of our pieces are hypoallergenic and free from nickel, making them safe for sensitive skin. If you have specific allergies, feel free to contact us for material details.

3. Do you offer custom or personalized jewellery?

Absolutely! We offer customization on select items (e.g., name necklaces, birthstone rings). Contact us for bespoke orders or to discuss your design idea.

4. How do I care for my jewellery?

To prolong the life of your jewellery:

• Store pieces separately in a dry place.

• Avoid exposure to water, perfume, and harsh chemicals.

• Use a soft cloth to clean gently.

5. What is your return policy?

We accept returns within 3 days of delivery for unworn items in original packaging. Custom or personalized pieces are non-returnable unless defective.

6. Do you offer international shipping?

Yes, we ship worldwide! Delivery times and shipping fees vary by location. You can see estimated shipping time and cost at checkout.

7. How long will it take to receive my order?

Standard orders ship within 4 business days. Custom orders may take 12 days. Once shipped, you’ll receive tracking details via email.

8. Do you offer gift wrapping or a message card?

Yes! We offer elegant gift packaging and the option to include a personalized message. You can select this at checkout.

9. What if my jewellery breaks or gets damaged?

We offer a 12-month warranty on all products. If your item breaks within this period, we’ll repair or replace it free of charge.

10. How can I contact you?

You can reach us at [zargulbyhadi@gmail.com] . We typically respond within 24–48 hours.